Frequently Asked Questions

PAPRIKA STORE ONLINE STORE

What products can be found in the Paprika Store online store?

We are currently distributing mostly Hungarian grocery products.

How do I pay for my order?

We have the Payzone card payment and Paypal option at our webshop. It is very important that your billing address matches the official address of your bankcard, otherwise unfortunately your order will not go through.

What are the shipping costs?

The shipping cost is calculated on the basis of weight. Delivery is done by  DPD courier service.

Chilled product packaging cost: £1. This amount will be added at the checkout in case of ordering chilled products. Please note that delivery is not temperature-controlled. Of course we use ice packs and insulated thermo bags for chilled products but we can only send products that require refrigeration at your own risk. If for some reason the package cannot be delivered or If the delivery will be delayed by you, we cannot take responsibility for the temperature control of the chilled products. Please also note that packages containing chilled products will behanded over to the courier only from Monday to Thursday as there might not be a delivery during the weekend so the ice packs will not unfreeze during the longer transit time over the weekend. Thank you for your understanding.

Our shipping rates are as follows

within the UK Mainland:

-0-10 kg: £7,50

-10-15 kg: £8,50

-15-27 kg: £15

Delivery to Isle of Wight:

-0-10 kg: £12

-10-15 kg: £13,50

Is there a minimum order amount?

The minimum order value is £ 15.

Is there a weight limit for ordering?

The maximum ordering weight limit is 27 kg per order. Please note, orders above 15 kg may be sent in several different packages.

How is shipping delivered?

DPD courier service will ship the ordered products to your delivery address. The courier service will contact you via email before any delivery.

Where do we offer delivery?

We ship to the UK, Scotland, Isle of Wight and Wales within the UK, except the Scottish Islands and the Scottish Highlands. In addition, we unfortunately do not ship to the Republic of Ireland, Northern Ireland, Channel Isles, Isle of Man, and Scilly Isles.

How long will it take until I receive the ordered product?
 
Within five-seven business days we will undertake the delivery in domestic orders from the realization of the payment (when the money is shown on the bank account).
 
The opening hours of our warehouse are from Monday to Friday, from 8:00 to 15:00, closed on Bank Holidays.
 
Delivery is done via the DPD  delivery service. We endeavourto hand over the package over to DPD within 5-7 working days however, due to the current Covid situation, a delay may occur. Thank you for your patience. If you do not receive notification of the delivery time within 7 business days, please email us at webshop@paprikastore.co.uk.
 
Refused/incomplete delivery:
 
Please note: if incorrect/incomplete/wrong address/contact details are given by the customer, and therefore the courier service is unable to deliver the package and it will be sent back to us, our policy is that the package will be refunded to you minus the delivery fee. The package will not be resent, a new order need to be submitted.

Registration and login

It’s NOT compulsory to register for shopping in our store, but it is recommended for multiple purchases because the benefit of the registration is that you do not have to re-enter the data for each purchase.If you want to register, you will need to enter your personal information, your name, e-mail address and password by clicking My Account. Only one registration can be made for an e-mail address .When submitting the registration, our system will send a letter to the specified e-mail address, which will give you information about the registration validation. This is necessary to avoid mistakes made by mistake or jokes by others. If you have validated your registration by following the link in your e-mail, then you have the option of placing an order at our store at any time. After registering – and after logging in, you can enter the Personal data, Billing and Shipping addresses in My Account menu.

If you are a registered buyer, you can enter your username and password in the fields at the top of the page and click on the [Enter] button

Can I place an order after registration?

Yes. Wait for the automatic confirmation email sent to your account and sign in with the username and password you entered during registration.

How can I place my order on your webshop? 
 
In case of first order, please register at the webshop by clicking on the “Registration” tab in the top right corner.
 
– After successful registration, go to the “Login” tab and enter your username and password. You can start shopping! 🙂
– Put the items you want to order in the correct amount in the basket.
– When you’re done shopping, click on the “My Basket” icon here to check and modify your order. In addition to the product, click on the small x to delete it from your cart. – Clicking the “Order” button will display a full payment amount plus the postage
– Click on the “Cashier” button to finalize your order. If the “Thank you for your order” text appears, you have nothing to do. – If your order has been successfully finalized, you will receive a system message indicating payment and shipping information. An electronic invoice is issued on the purchase.
– If the Service Provider fails to fulfill its contractual obligation because the contracted product is not available, you will be informed immediately and the amount you paid will be refunded without delay but within thirty days at the latest.
 
Do you have a search engine in the webshop?
 
The blank section (magnifying glass) in the top left will help you find the product you want.
 
How do I cancel my order?
 
If you would like to cancel your order, email us at webshop@paprikastore.co.uk as soon as possible. Unfortunately we can not delete the product already handed over  to the courier service.
 
How can I change my data?
 
If you have changed your data, please modify the required information for the next order or under My Account (this will be available for each order).
 

Do the prices in the Paprika Store webshop include the VAT?

The sales tax is already included in the prices. Only the shipping cost will be charged extra on the order.

What should I do if the product is damaged?

We will do our best to protect the products during shipping however if you received a damaged product,  please let us know within 48 hours (webshop@paprikastore.co.uk), with a photo of the damaged product and packaging.

We wish you a pleasant browsing and shopping! 🙂

Paprika Store customer care